Refund policy

If you are not entirely happy with items purchased, please contact us at customerservice@rachelriley.com to initiate a return and refund.  Providing goods are in perfect condition,  tags still intact and shipped with  a copy of the original invoice ,  Rachel Riley London Inc.  can offer the below options. Please note, we do not provide return labels. 

Full Price Items

Exchange or refund for merchandise that is returned to us within 30 days of customer receipt.

Exchange or credit note (valid for one year) for goods returned to us within 45 days of customer receipt.

No Returns or Exchanges will be accepted after 30 days of customer receipt.

Sale Items 

Sale items can be returned for a full refund within 14 days of receipt. A credit note or exchange is also available within 30 days of receipt, subject to the applicable sale conditions.

No Returns or Exchanges will be accepted after 30 days of customer receipt.

Final Sale Items 

Items offered at "Final Sale" cannot be returned or exchanged. 

We also regret we cannot take back merchandise that was purchased outside of our own website.